Delete your account and its data

You can delete your Fawaterna account and everything attached to it at any time. There are two ways, and both do exactly the same thing.

Option one: from inside the app (fastest)

If the app is still installed on your phone, this is the quickest way and the deletion happens immediately:

1. Open the Fawaterna app and sign in to your account.
2. Go to Settings.
3. Scroll to the bottom of the page to the Delete account section.
4. Tap Delete my account and read the confirmation message.
5. Tap Delete permanently.

The account and all its data are removed at that moment, and you are signed out automatically.

Option two: ask us

If you have removed the app from your phone, or you cannot sign in, send us a request and we will delete the account on your behalf:

Put the phone number registered to the account in the message, with "Account deletion request" as the subject. We will confirm the request really comes from the account holder before carrying it out, so that nobody can delete somebody else's account.

How long it takes: within 30 days of receiving the request at the latest, and usually within one working day.

What gets deleted?

All of this is permanently removed from our servers:

• Your account and shop details (name, phone number, account number, description)
• Every saved receipt
• Your customer list with their names, numbers and addresses
• Items, categories and any item photos you uploaded
• Couriers and the record of settlements with them
• Tables and their orders
• Your settings and notification tokens
• Your subscription and payment history

Important things to know before deleting

• Deletion is permanent and cannot be undone. We will not be able to recover any data afterwards, even if you ask the very next day.
• A paid subscription is cancelled along with the account and the remaining period is not refunded. See the refund and cancellation policy before you decide.
• If you want to keep your receipts, print them before deleting. There will be no way to reach them afterwards.
• Financial transaction records held by the payment provider (Paymob) are subject to their own policies and to the legal retention periods for accounting records.

For any question about privacy or data, see the privacy policy or contact us.