Privacy policy

Last updated: 9 October 2026

Your privacy matters to us. This policy explains what data the Fawaterna app and website collect, and how we use and protect it.

1. What we collect

• Account data: the mobile number or email address, and the business name you enter when you register, and the account number (FAW-…) we give you. Your password is stored encrypted and nobody can read it.
• Usage data: the receipts, items and their costs, the item photos you upload, customers, debts and shop expenses you create inside the app — this is your data, and we store it only to provide the service to you.
• Payment data: when you subscribe we record only the plan, the amount and the status of the transaction. We never see or store your bank card details — payment happens entirely on the pages of our licensed payment provider (Paymob).
• Support messages: the messages you send to our support team through the chat in the app, with your email or number so we can reply.
• Notification token: a device identifier that lets us send you notifications about your orders, your subscription and support replies. It is removed when you sign out.

2. How we use your data

• Providing the app's services: creating and printing receipts, working out your net profit from item costs and expenses, and syncing it all across your devices.
• Activating subscriptions and tracking the state of your plan.
• Contacting you about your account or technical support when needed.
• Sending you notifications about new orders, your subscription and replies from support.

We do not sell your data and we do not share it with any third party for marketing. The only sharing is with the core service providers that make the app run (database hosting by Supabase, notifications by Google Firebase, SMS verification codes by Twilio, and payment processing by Paymob), and only as far as is necessary.

3. Storage and protection

Data is stored on secure cloud servers, and all communication between the app and the servers is encrypted (HTTPS). Access to your data is protected by a strict permissions system: every user sees only their own data. We keep your data for as long as your account exists, and delete it when you delete the account.

The one exception is Fawaterna's support team: it can see and change your shop's items, settings and expenses, to help you when you ask, and every change it makes is logged. Support never sees your receipts or your customers' details.

4. Your rights

• You can view and edit your data from inside the app at any time.
• You can delete your account and all its data yourself, at any time: in the app under Settings → Delete account, or on our delete account page. Deletion is immediate and permanent, and includes your item photos. You can also ask us to do it by contacting us.

5. Children

Fawaterna is for business owners aged 18 and over. It is not directed at children, and we do not knowingly collect data about children.

6. Changes to this policy

We may update this policy from time to time, and any change will be published on this page with the "last updated" date above amended.

7. Contact

For any privacy question: see the contact page or write to us at support@fawaterna.com.